Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") respects the privacy of every visitor and player. This Privacy Policy explains what personal information we collect from Canadian users, why we collect it, and how we keep it safe. By creating an account or using our services, you agree to the practices described below.

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Information you provide

• Identity details: full name, date of birth, and gender.
• Contact details: email address, phone number, and residential address.
• Account credentials: username and an encrypted password.
• Verification documents: government-issued ID and proof of address.
• Payment details required to process deposits and withdrawals.

Information collected automatically

• Device and browser type, operating system, and IP address.
• Gameplay activity, session times, and transaction history.
• Cookies and similar technologies (see Section 6).

3. How We Use Your Data

• To create, verify, and manage your player account.
• To process deposits, withdrawals, and bonus claims.
• To comply with anti-money-laundering and age-verification laws.
• To detect fraud, secure our platform, and enforce our terms.
• To provide customer support and respond to your requests.
• To send service updates and, with your consent, marketing offers.

4. Legal Basis for Processing

We process your data where it is necessary to perform our contract with you, to comply with legal obligations, to pursue our legitimate interests in running a safe casino, or on the basis of consent you have given (which you may withdraw at any time).

5. Sharing of Data

We never sell your personal data. We share it only with:

• Payment processors and banks to complete your transactions.
• Identity-verification and fraud-prevention providers.
• Regulators and law-enforcement bodies where legally required.
• Trusted service providers bound by strict confidentiality terms.

6. Cookies

We use cookies to keep you logged in, remember preferences, measure traffic, and improve our offers. You can manage or disable cookies in your browser settings, though some features may stop working correctly if you do.

7. Data Security

All data is transmitted over SSL/TLS encryption and stored on secured servers with restricted access. We apply technical and organisational safeguards designed to protect against unauthorised access, loss, or misuse. No method of transmission is completely secure, but we work continuously to protect your information.

8. Data Retention

We keep your personal data only as long as your account is active and for any further period required by financial, tax, and gaming regulations. When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal data, object to certain processing, or withdraw consent. To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

Questions about this policy or your data can be sent to our Data Protection team at [email protected]. We aim to respond within 30 days.

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